Head of Fellowship Experience

🚨 Head of Fellowship Experience

📍 Location: RSA House, London

📅 Closing Date: 9am, 30 June 2025

Are you a seasoned leader in user and experience design, ready to take on a high-impact role in a purpose-driven organisation?

The Opportunity

We’re looking for a Head of Fellowship Experience to shape and deliver an outstanding, end-to-end journey for our 30,000+ Fellows. You’ll lead a talented team to design and enhance Fellowship experiences at scale, across digital platforms, lifecycle and ad hoc communications, and community engagement. Every engagement will be intentionally crafted to foster a sense of belonging and delight, ensuring that Fellows feel connected, inspired, and empowered throughout their journey.

About You

We are seeking someone with:

• Proven experience leading experience strategies in a member-based or customer-focused organisation, with audiences of at least 10,000+.
• A track record of designing digitally-enabled, scalable experiences that drive engagement, satisfaction, and retention.
• Deep expertise in user and experience design, with a strong grasp of user research, journey mapping, prototyping, and testing.
• Strong leadership skills with the ability to manage cross-functional teams and embed experience-led thinking across an organisation.
• A strong interest in both hands-on subject matter work and leading a team to deliver impactful experiences.

Download the job description today.

Why Join Us?

🗓️ 29 days annual leave plus bank holidays
🧘 Wellbeing allowance plus fortnightly yoga sessions
👶 Enhanced family-friendly leave entitlement
🎓 Free RSA fellowship for employees

How to Apply
Click ‘quick apply’ on our Careers page, submit your CV, and answer a few short questions. No cover letter needed!

We screen and interview candidates on a rolling basis, we may close the role once we find the right candidate.

Inclusion Statement

We believe in diversity, equity, and inclusion. We encourage applicants from all backgrounds to join us in creating a better future for all.

Read full our commitment to Diversity, Equity and Inclusion here. 

About Us

We are the RSA. The royal society for arts, manufactures and commerce. We are We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential. Join our community and help us create change.

RSA - Together, we turn world-changing ideas into world-changing actions. 🌍✨