Fellowship Officer (Services)

Are you an experienced Fellowship Officer ready for your next challenge?

Do you want to work for an organisation driven by a mission to help people, places and the planet flourish?

Join the RSA as we embark on the next chapter of our 270-year history of social impact, uniting people to turn world-changing ideas into world-changing actions.

The Opportunity  

The purpose of this role is to strengthen Fellowship services and support retention by owning key processes, improving consistency, and handling more complex Fellow interactions. Building on the frontline work of Coordinators, the Officer ensures that operational processes, template responses, and Fellow feedback directly support renewals and long-term engagement.

The postholder contributes to increased engagement and retention through excellent service delivery, persuasive retention calls, careful handling of complaints, and the development of process documentation and pilots that improve the Fellow experience.

This role is based at RSA House in London for at least three days per week, with hybrid flexibility for the remaining days. 

About You 

What we look for in a successful Fellowship Officer (Services) candidate:  

• Excellent written and verbal communication skills; an ability to talk about the RSA confidently with Fellows and members of the public face-to-face, over the telephone, and by email. 
• Knowledge of good customer service processes. 
• Has a passion for engaging with people and the ability & confidence to convince Fellows of the benefits of staying a Fellow. 
• Accurate data inputting skills with excellent attention to detail, and a commitment to preserving the confidentiality of Fellowship data. 

To find out more about this role, please download our job description.

Apply 

In order to apply, please click ‘apply for this job’ and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.  

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.  

The closing date for receipt of applications is 14 January 2026. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply.  Please get your application in as soon as possible. 

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process. 

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

Read full our commitment to Diversity, Equity and Inclusion here. 

About Us

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action.

We offer great benefits, including 30 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits here.